Frequently Asked Questions
The App Isn't Making Any SoundIf your app isn't making any sound your device is probably muted. Many apps ignore the setting of the mute switch and continue to make sound even when the device is muted, but First Sight Words and some other Learning Touch titles do not. If you unmute the device you should have your sound back. Please contact us if this doesn't solve your problem. Back to top
Restoring an App that was Accidentally DeletedIf you download the app again from the same iTunes account you won't be charged a second time by Apple. The download will be free. iTunes may ask for your password before telling you the download is free, which can be a little bit confusing but you will not be charged again. Back to top
Turning the Phonics Setting on in FirstWords AppsYou can find the phonics setting by tapping the "Options" button and looking under "Language." For apps that only feature one language, phonics can be turned on via the "Spelling" setting. Back to top
Too Few WordsIf you have the language set to phonics or the maximum word length set to something lower than 8, you will see fewer words. To see all the words, you should use the "Letter Names" language setting and set the maximum word length to 8. Back to top
App Download did not CompleteIf one of your App Store purchases didn't complete, you should make the purchase again from the same account. Apple will not charge you twice for an iOS app. When you try again, make sure you are at a location with a strong Internet connection. If the download fails a second time, you could try rebooting your iOS device and retrying. Back to top
General TroubleshootingIf you're having trouble with an app misbehaving, you could try some of the following steps:
Other questionsIf this FAQ doesn't answer your question please contact us using our Contact Form or by sending e-mail to firstname.lastname@example.org. Back to top
We Only Collect Anonymous InformationWhen you download and use our apps or visit our web site, we do not collect personally identifiable information about you. In other words, we do not collect information such as your name, address, phone number or email address.
When you contact us for support, we may receive your email address. Any additional information you provide is used only to give you support.
We do not knowingly contact or collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly obtain parental consent or remove the information.
We may collect information about your app usage, such as frequency and duration of play, options chosen, and game screens viewed. We use this information to help our apps deliver a better experience. Our systems may also log information such as your operating system version, hardware type, and IP address.
We do not store or share your precise locationWe do not use or collect your precise geographic location.
Our apps may contain information about our other apps with links to those apps.This content is intended to provide adults with more information about our products. It is found on screens that are only accessible to adults.*
Our Apps may contain "Send Us Feedback", "Tell a Friend", and "Rate Now" buttons.These buttons are found on parent-targeted screens that are only accessible to adults.*
Our apps may contain links to our website, Twitter and Facebook pages.These links are found on parent-targeted screens that are only accessible to adults.*
Our apps do not include third-party adsOur apps do not include any advertising other than related products sold by Learning Touch.
*Parent Gate functionality is implemented in all apps released or updated after March 1, 2013. It wil be added to our remaining apps as they are updated.
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